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Legal Notice & Contact Information of Clariso

1. Provider

Clara Pro Soluciones S.L.
Camino los Barreros 19, 38780 Tijarafe, Spain
CIF: B70639380
Email: info@clariso.eu

2. Commercial Register

Commercial Register: La Palma,
Volume: 85,
Page: 101,
Sheet: 3629

3. Liability

Clara Pro Soluciones S.L. assumes no liability for the content of external links. The operators of the linked pages are solely responsible for their content.

4. Copyright and Image Rights

All images, graphics, and other visual content used on this website are the property of Clara Pro Soluciones S.L. or have been properly licensed.
The use, reproduction, distribution, or publication of these contents without the explicit written consent of Clara Pro Soluciones S.L. is prohibited.
In case of violations, we reserve the right to take legal action. For inquiries regarding the use of the content, please contact info@clariso.eu.

General Terms and Conditions

JANUARY 2025

BOOKING CONDITIONS

By making a reservation with CLARA PRO SOLUCIONES S.L., hereinafter www.clariso.eu, the client accepts the following "General Terms and Conditions":

1. THE RESERVATION

Reservations must be made in writing via email or the website. www.clariso.eu will confirm the reservation in writing. The client must adhere to the number of people specified in the reservation, as well as the number of animals (if allowed in the accommodation).

1.1 – Check-in:

The usual check-in time for the accommodation is from 3:00 p.m., depending on the property's location and specific regulations. For arrivals outside regular hours, please contact www.clariso.eu and provide your exact arrival time. You will receive more information about the procedure during the check-in preparation process.

1.2 – Check-out:

Check-out must be completed before 10:00 a.m. to allow sufficient time for cleaning and preparation for the next guests. Please consult our staff about the possibility of extending the check-out to make the most of your stay.

2. PRICES/OFFERS

The applicable prices for a reservation are always those published at the time of booking confirmation on the website. www.clariso.eu reserves the right to publish last-minute offers without prior notice at its sole discretion. Once the reservation is confirmed, the client cannot claim discounts or price reductions due to such offers.

3. PAYMENT METHOD

Upon booking, a first payment of 13% of the total reservation amount must be made. By making this payment, the client confirms having read and accepted the terms and conditions. www.clariso.eu reserves the right to cancel the reservation if the 13% deposit is not made within the next business day. Payments must be made exclusively by bank transfer. The client can provide proof of payment to confirm the reservation. All transactions are calculated in EUR. If the owner requires a deposit as security to confirm a booking, this will be published on www.clariso.eu. The owner will refund this deposit within a maximum of 4 weeks after the guest's departure by bank transfer. The intermediary assumes no responsibility for these deposits. The decision rests solely with the owner after inspecting the property's condition at the end of the stay. If the reservation is made very close to the arrival date, the owner may require immediate payment of the total amount.

4. LIABILITY

The descriptions, photos, and information published on www.clariso.eu correspond to the characteristics of each property at the time of inclusion. www.clariso.eu strives to keep this information updated but changes may occur without prior notice. www.clariso.eu is not responsible for changes in furnishings or equipment between booking confirmation and the client’s arrival.

www.clariso.eu accepts no responsibility for changes or cancellations due to force majeure, such as strikes, wars, earthquakes, volcanic eruptions, power or water outages, adverse weather, nearby construction, or government orders.

www.clariso.eu is not liable for appliance failures, heating, air conditioning, pool, internet, etc. Responsibility lies with the owner. Any malfunction should be reported immediately for resolution. No refunds or claims are accepted after the stay.

The proper use of the property and its amenities is the client's responsibility.

www.clariso.eu is not responsible for accidents or theft during the stay. Claims must be submitted in writing to the owner. The owner must have liability insurance covering damages.

5. DAMAGES/BREAKAGES

The client must respect the property and its contents. Any damages must be reported within 24 hours. Compensation may be required if the damage is due to the client’s fault.

6. CHANGES/CANCELLATIONS BY THE OWNER

The contract may be terminated by the owner for the following reasons:

a) Damage caused by misuse.
b) Noise or disturbance to neighbors.
c) Violation of property rules.
d) Non-payment of the remaining balance or required deposits.

In these cases, the client forfeits the deposit.

7. UNUSED SERVICES

If the client does not use the booked services (e.g., late arrival, early departure, illness), no partial refund is granted.

8. CANCELLATION FEES

In case of unilateral cancellation by the client, the following fees apply:

• From booking confirmation up to 60 days before arrival: 13% of the total price.
• 59 to 30 days before arrival: 40% of the total price.
• 29 to 8 days before arrival: 80% of the total price.
• 7 days before arrival or no-show: 100% of the total price.

Travel insurance is recommended.

9. INTERMEDIARY ROLE OF Clariso.eu

By booking through Clariso.eu, the contract is solely between the client and the property owner. Clariso.eu acts only as an intermediary and assumes no responsibility for the accommodation services. All claims must be directed to the owner.

10. DISPUTE RESOLUTION

Both parties agree that any disputes will be subject to the jurisdiction of the courts of Los Llanos de Aridane (La Palma).

11. DATA PROTECTION

CLARA PRO SOLUCIONES S.L. processes user data per GDPR (EU) 2016/679 and LOPDGDD. Data will be kept only as necessary. No data transfer to third parties occurs unless legally required. Users have the right to withdraw consent, access, correct, delete data, and lodge complaints with www.aepd.es. Contact: CLARA PRO SOLUCIONES S.L., Camino los Barreros 19, 38780 Tijarafe, Spain.

Privacy Policy

1. Data Controller

CLARA PRO SOLUCIONES S.L.
Camino los Barreros 19
38780 Tijarafe
Spain
Email for privacy inquiries: info@clariso.eu

2. Personal Data Processed

In the course of using this website and processing bookings, the following categories of personal data may be processed:

Identification data: first and last name.
Contact data: email address, telephone number, postal address.
Booking-related data: check-in and check-out dates, number of guests, special requests or requirements related to the stay.
Payment data: payment information required for booking and invoicing (e.g. via payment service providers).
Technical data: IP address (shortened), device and browser information, access times, page views.

Only the data necessary for booking administration, execution of the vacation rental agreement, and communication with the user is collected.

3. Purposes and Legal Bases of Processing

a) Booking management and contractual relationship: Personal data is processed to manage reservations, conclude and perform rental agreements, verify identity, provide relevant accommodation information (e.g. check-in times, key handover), and handle inquiries or requests.
Legal basis: Art. 6(1)(b) GDPR.

b) Compliance with legal obligations: Personal data is processed to comply with legal obligations, in particular:

mandatory guest registration obligations under Spanish tourism regulations (e.g. RD 933/2021 – SES.HOSPEDAJES, reporting to Guardia Civil or Policía Nacional),
tax and accounting obligations, including bookkeeping, invoicing, and statutory documentation duties towards tax and supervisory authorities.

Legal basis: Art. 6(1)(c) GDPR.

c) Legitimate interest: The controller may process personal data to ensure website operation, prevent misuse, improve services technically and content-wise, and maintain the business relationship.
Legal basis: Art. 6(1)(f) GDPR.

d) Commercial communication and marketing: If explicit consent has been given, contact details may be used to send information about vacation rental services or related offers.
Legal basis: Art. 6(1)(a) GDPR.
Consent may be withdrawn at any time.

4. Web Analytics – Google Analytics 4

This website uses Google Analytics 4 (Google Ireland Limited), provided that you have given your explicit consent via the cookie banner. Google Analytics enables analysis of website usage (e.g. page views, visit duration, technical information). IP addresses are processed in a technical manner and shortened. No direct identification of users takes place.
Legal basis: Art. 6(1)(a) GDPR.

5. External Content – Google Maps

Interactive maps from Google Maps (Google Ireland Limited) are embedded on certain pages. When accessing pages containing Google Maps iframes, personal data (e.g. IP address, device information) may be transmitted to Google. Google Maps is loaded only after consent has been given via the cookie banner.
Legal basis: Art. 6(1)(a) GDPR.

6. Cookies and Consent Management

This website uses cookies. Technically necessary cookies are required for website operation. All other cookies (e.g. analytics or functional cookies) are used only after prior consent. Cookie preferences can be changed or withdrawn at any time via the cookie banner. Further details are available in the Cookie Policy.

7. Data Retention Period

Personal data is stored only as long as necessary for the respective purposes or as required by statutory retention periods. After expiry, data is deleted or anonymized.

8. Transfer of Personal Data to Third Parties

Personal data is transferred where necessary for contract performance, in particular to property owners to organize the stay. Data is also transferred to comply with legal obligations, especially mandatory guest reporting (SES.HOSPEDAJES) and tax or financial authorities.

External service providers (e.g. hosting, IT, payment services) may act as processors and are contractually bound to comply with data protection regulations.

9. International Data Transfers

In the context of using Google Analytics and Google Maps, personal data may be transferred to servers of Google LLC in the United States. Google applies Standard Contractual Clauses (SCC) approved by the European Commission.

10. Data Subject Rights

You have the right to access, rectification, erasure, restriction of processing, objection, data portability, and the right to lodge a complaint with the competent supervisory authority (www.aepd.es). To exercise your rights, please contact the controller. Proof of identity may be requested if necessary.

11. Data Security

Appropriate technical and organizational measures are implemented to protect personal data against loss, misuse, unauthorized access, or disclosure.

12. Automated Decision-Making and Profiling

No automated decision-making or profiling is carried out.

13. Updates to this Privacy Policy

This privacy policy may be updated when required.
Last updated: January 2026

Cookie Policy

1. What are cookies?

Cookies are small text files that are stored on the user’s device when visiting a website. They allow the website to store or retrieve information about browsing activity in order to provide essential functions, analyze usage, or integrate external content. Cookies do not contain programs, viruses, or malicious software.

2. Types of cookies used on this website

This website uses the following categories of cookies:

2.1 Strictly necessary cookies

These cookies are required for the proper functioning of the website. They enable basic features such as page navigation, website security, and the storage of cookie preferences. These cookies cannot be disabled.

Legal basis: Art. 6(1)(f) GDPR (legitimate interest)

2.2 Analytics cookies (Google Analytics 4)

Provided that the user has given explicit consent, this website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited. Analytics cookies allow us to collect anonymized information about website usage (e.g. pages visited, duration of visits, technical information) in order to continuously improve our content and services.

IP addresses are processed in a technical manner and are not used to directly identify users. Google Analytics is activated only after the user has given consent.

Legal basis: Art. 6(1)(a) GDPR (consent)

2.3 Functional cookies and external content (Google Maps)

Interactive maps from Google Maps (Google Ireland Limited) are integrated on certain pages of this website. When accessing pages that contain Google Maps iframes, personal data (such as IP address or device information) may be transmitted to Google and third-party cookies may be set.

Google Maps is integrated exclusively after the user has given explicit consent via the cookie banner.

Legal basis: Art. 6(1)(a) GDPR (consent)

2.4 Marketing and advertising cookies

This website currently does not use any marketing or advertising cookies.

3. International data transfers

In the context of using Google Analytics and Google Maps, data may be transferred to servers operated by Google LLC in the United States. Google applies Standard Contractual Clauses approved by the European Commission, as well as additional safeguards in accordance with the GDPR.

4. Managing and withdrawing consent

Users may modify their cookie preferences or withdraw their consent at any time via the cookie banner or the cookie settings available on this website. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

5. Disabling cookies via the browser

Users may also delete or block cookies through their browser settings. Please note that completely disabling cookies may limit the functionality of this website.

6. Updates to this cookie policy

This cookie policy complies with the applicable data protection regulations, in accordance with the GDPR, the LSSI-CE, and the guidelines of the Spanish Data Protection Authority (AEPD).
Last updated: January 2026