Clariso legal notice and contact information

1. Service provider

Clara Pro Soluciones S.L.
Registered office: Camino los Barreros 19, 38780 Tijarafe, Spain
Tax identification number (CIF): B70639380
Email: info@clariso.eu
Telephone: +34 661 914 431

2. Commercial Register

Commercial Register: La Palma, Volume: 85, Page: 101, Registration sheet: IP 3629

3. Liability

The operators of linked external websites are responsible for their content. Any statutory liability of Clara Pro Soluciones S.L. itself remains unaffected.

4. Copyright and image rights

All images, graphics and other visual content used on this website are owned by Clara Pro Soluciones S.L. or have been duly licensed.
The use, reproduction, distribution or publication of this content without the express written consent of Clara Pro Soluciones S.L. is prohibited.
We reserve the right to take legal action in the event of infringements. For enquiries about using this content, please contact info@clariso.eu.

General Terms and Conditions

Last updated: 27 October 2026

BOOKING CONDITIONS

By making a booking with CLARA PRO SOLUCIONES S.L. (trading as Clariso, available at www.clariso.eu), the customer accepts the following General Terms and Conditions:

1. BOOKINGS

Bookings must be made in writing by email or through the website. www.clariso.eu will also confirm the booking in writing. The customer must comply with the number of guests and pets stated in the booking, provided pets are permitted at the accommodation.

1.1 – Check-in:

Check-in is normally available from 15:00, depending on the property's location and specific arrangements. If you will arrive outside the usual hours, please contact www.clariso.eu and provide your exact arrival time. Further information about the arrangements in such cases will be provided during the check-in preparation process.

1.2 – Check-out:

Guests must check out by 10:00 to allow sufficient time for cleaning and preparation for the next guests. Please ask our staff about the possibility of extending your check-out time to make the most of your stay.

2. PRICES AND OFFERS

The applicable price is the total price shown to the customer before completing the booking and confirmed in the booking confirmation. www.clariso.eu reserves the right to publish last-minute offers at its discretion without prior notice. Once the booking has been confirmed, the customer cannot claim retrospective discounts or price reductions based on such offers.

3. PAYMENT METHODS

An advance payment is required for every booking. The amount varies by accommodation and is clearly shown to the guest during the booking process before the booking is completed. The advance payment must be paid within 2 calendar days of delivery of the booking confirmation.

Payment can be made by bank transfer or through the payment service provider Stripe. The payment methods available through Stripe are those shown during the relevant payment process. Clariso does not charge the guest any additional payment fees for paying through Stripe. All amounts are charged in EUR. Details of the balance payment are set out in the payment conditions displayed during the booking process and provided in the booking confirmation.

If payment is not made on time, the booking may be terminated in accordance with the applicable statutory provisions; any legally required payment reminder or additional period for payment remains applicable.

If the owner requires a security deposit, this will be clearly indicated on www.clariso.eu. The security deposit is separate from the advance payment. The owner will refund the security deposit by bank transfer within a maximum of one week after the guest's departure and an inspection of the property's condition, unless there are legitimate claims against it. The owner is responsible for accounting for and refunding the security deposit. Clariso's liability for breaches of its own duties remains unaffected.

For last-minute bookings shortly before arrival, immediate payment of the full amount may be required. Any such different payment condition will be communicated before the booking is completed.

4. LIABILITY

Clariso is responsible for the proper provision of its intermediary services. The owner, as the guest's contractual partner, is responsible for the agreed accommodation service, including the condition and facilities of the accommodation. Clariso's liability for breaches of its own duties is governed by the applicable statutory provisions.

The descriptions, photographs and information published on www.clariso.eu are kept up to date wherever possible. Changes after booking do not affect the contractually agreed services or the guest's statutory rights.

In the event of force majeure or other disruptions, such as natural events, official orders or interruptions to utility supplies, the consequences for the contract and any claims are governed by the applicable statutory provisions. Such events do not automatically exclude all claims by the guest, in particular claims for reimbursement for services not provided.

Defects or malfunctions, for example involving appliances, heating, air conditioning, the pool or internet access, should be reported to the owner or Clariso as promptly as possible so that remedial action can be arranged. Clariso helps to pass the matter on to the owner. Statutory claims are not excluded by this assistance or simply because the stay has ended.

The guest must use the accommodation, its facilities and outdoor areas carefully and for their intended purpose. Liability for damage, accidents or theft is governed by the applicable statutory provisions. Complaints may be addressed to the owner or to Clariso through customer service; written notification is recommended for documentation purposes. The owner is required to take out liability insurance covering incidents at the accommodation.

5. DAMAGE AND BREAKAGES

The customer undertakes to treat the property and all items in it with care. In the event of damage or defects, the customer must inform the owner or www.clariso.eu within a maximum of 24 hours so that they can be remedied. Financial compensation may also be claimed from the customer if the damage or defect is attributable to the customer's fault.

6. CHANGES OR TERMINATION BY THE ACCOMMODATION OWNER

In particular, the following serious breaches of contract may entitle the owner to terminate the accommodation contract in accordance with the applicable statutory provisions:

a) Damage or defects resulting from improper use by the customer or their companions.
b) Noise nuisance or disturbance to neighbours or other people.
c) Failure to comply with the owner's rules for the property, such as pool opening hours or rules for using air conditioning or the hot tub.
d) Failure to pay the booking balance by the agreed dates, failure to pay for extras immediately upon handover of the keys, or failure to pay a required security deposit.

Where required by law, termination must be preceded by a warning or a reasonable period to remedy the breach. An advance payment already made is not automatically forfeited. Whether payment or reimbursement claims exist, and their amount, is governed by the applicable statutory provisions; saved expenses and re-letting must be taken into account where required by law.

7. UNUSED SERVICES

If the customer does not use, or does not fully use, the contractually agreed services for reasons within their sphere of responsibility, such as late arrival, early departure or illness, this alone does not generally give rise to a right to a proportionate refund of the rental price. Any legally required deductions for saved expenses or re-letting, and any other mandatory rights of the guest, remain unaffected.

8. CANCELLATION CHARGES

If the customer (guest) cancels the accommodation contract, the following cancellation charges apply, subject to mandatory statutory rights. Cancellation may be notified to the owner or through Clariso:

• From confirmation of the booking until 60 days before the start of the stay: 20% of the total price.
• 59 to 30 days before the start of the stay: 40% of the total price.
• 29 to 8 days before the start of the stay: 80% of the total price.
• From 7 days before the start of the stay, or in the event of non-arrival on the day the keys are to be handed over (NO SHOW): 100% of the total price.

The guest may demonstrate that no loss, or a substantially smaller loss, has been incurred. Saved expenses and income from re-letting must be deducted; double compensation is excluded. Statutory rights to withdraw from or terminate the contract and to reimbursement remain unaffected.

We recommend that customers take out travel insurance.

8.1 RIGHT OF WITHDRAWAL

Under Article 103(l) of Real Decreto Legislativo 1/2007 (TRLGDCU), there is no statutory 14-day right of withdrawal for distance contracts for accommodation services for purposes other than residential use where the contract provides for a specific date or period of performance. The contractually agreed cancellation conditions in section 8 remain unaffected.

This exclusion concerns the accommodation contract between the guest and the owner. Any statutory rights of withdrawal arising from a separate intermediary services contract remain unaffected.

9. CLARISO.EU'S ROLE AS AN INTERMEDIARY

The accommodation contract is concluded exclusively between the customer and the accommodation owner. CLARA PRO SOLUCIONES S.L. (Clariso) acts solely as an intermediary. The owner is responsible for providing the accommodation service and for claims arising from the accommodation contract. Claims against Clariso for breaches of its own duties in providing intermediary services remain unaffected.

10. Applicable law and dispute resolution

These General Terms and Conditions and the contractual relationship between Clariso and the customer are governed by the law of the Kingdom of Spain.

If the customer is a consumer, this choice of law applies only to the extent that it does not deprive the customer of the protection afforded by mandatory provisions of the law that would otherwise apply in the country of their habitual residence.

Jurisdiction is determined by the applicable statutory provisions. Mandatory rules on jurisdiction for consumer disputes under Spanish and European law remain unaffected.

11. DATA PROTECTION

CLARA PRO SOLUCIONES S.L. processes personal data, in particular to handle enquiries, arrange and administer bookings, and comply with legal obligations. Necessary data may be shared with owners, the payment and IT service providers involved, and competent authorities. Details of purposes, legal bases, recipients, retention and your rights are available in our Privacy Policy. Please send data protection enquiries to info@clariso.eu.

Cookie Policy

1. What are cookies?

Cookies are small text files stored on the user's device when they visit a website. They allow the website to store or retrieve information about the visit to provide basic functions, analyse usage or embed external content. Cookies do not contain programs, viruses or malware.

2. Types of cookies on this website

This website uses the following categories of cookies:

2.1 Strictly necessary cookies

These cookies are required for the website to work properly. They enable basic functions such as navigation, security and storing cookie preferences. They cannot be deselected within our cookie options; you can block cookies in your browser, but essential functions may then stop working.

Legal basis: Strictly necessary storage or access is exempt from the consent requirement under Article 22(2) LSSI-CE. Where personal data is processed, the legal basis, depending on the purpose, is Article 6(1)(b) GDPR (contract or pre-contractual steps) or Article 6(1)(f) GDPR (legitimate interest in the secure and functional operation of the website).

2.2 Analytics cookies (Google Analytics 4)

If you have given your express consent, this website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited. Analytics cookies enable us to collect pseudonymous information about visitors' use of the website, such as page views, time spent on the site and technical information, to improve the website continuously.

According to Google, IP addresses are processed to derive location information and are deleted before they are stored. This does not automatically make the remaining analytics data anonymous. Google Analytics is activated only with your consent.

Legal basis: Article 6(1)(a) GDPR (consent)

2.3 Functional cookies and external content (Google Maps)

Interactive maps from Google Maps (Google Ireland Limited) are embedded in certain parts of this website. When an embedded Google map is loaded, personal data, such as your IP address and device information, may be transmitted to Google, and Google may set cookies.

Embedding Google Maps requires your consent. On accommodation pages, you can manually enable a map using the map loading button after reading the privacy notice displayed there.

Legal basis: Article 6(1)(a) GDPR (consent)

2.4 Marketing and advertising cookies

This website does not currently use marketing or advertising cookies.

3. Transfers to third countries

Google Analytics and Google Maps may involve transfers of data to the United States. Information about the conditions for such transfers, particularly adequacy decisions and standard contractual clauses, is available in section 9 of our Privacy Policy.

4. Managing and withdrawing consent

You can change your cookie preferences or withdraw your consent at any time. To do so, open the cookie settings. If you have already loaded Google maps manually, then reload the page and do not enable the maps again. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Disabling cookies in your browser

You can also delete or block cookies at any time through your browser settings. Please note that completely disabling cookies may restrict this website's functionality.

6. Updates to this Cookie Policy

This Cookie Policy will be updated when the services used or the relevant legal requirements change.
Last updated: 27 October 2026